Responsible Gambling Policy

At , located in the heart of Toronto, we believe that gambling should always be an enjoyable and entertaining experience. This Responsible Gambling Policy has been prepared and is maintained by , registered at . We are deeply committed to promoting safe, responsible, and transparent gambling practices for every guest who walks through our doors or visits our platform.

We understand that for some individuals, gambling can become more than just entertainment. We take that reality seriously, and we want every person in our community to know that help, support, and compassionate guidance are always available. You are never alone.

Our Commitment to Responsible Gambling

is dedicated to fostering a safe gambling environment built on integrity, care, and respect. Our commitment includes:

  • Providing clear, accurate, and accessible information about the risks associated with gambling.
  • Offering tools and resources that empower guests to make informed decisions about their gambling habits.
  • Training our staff to identify signs of problem gambling and to respond with empathy and professionalism.
  • Actively collaborating with leading responsible gambling organizations at the local, national, and international levels.
  • Ensuring that gambling at our venue remains a voluntary, conscious, and controlled activity.
  • Continuously reviewing and improving our responsible gambling practices in line with current research and best practices.

We ask all guests to gamble responsibly — set limits, take breaks, and always keep gambling in its proper place as a leisure activity, not a financial strategy or emotional escape.

18+ Age Policy — No Minors Permitted

Gambling at is strictly reserved for individuals who are 18 years of age or older. This is both a legal requirement under Ontario provincial law and a moral obligation we take very seriously. We have a zero-tolerance policy when it comes to underage gambling.

How We Enforce the Age Policy

  • All guests who appear to be under the age of 25 may be asked to present valid government-issued photo identification before being permitted to gamble.
  • Accepted forms of identification include a passport, driver's licence, provincial identification card, or any other government-issued document showing date of birth and photograph.
  • Any individual who is unable to provide proof of age will be respectfully denied entry to gambling areas.
  • Our staff members are trained to conduct age verification checks consistently and without discrimination.
  • If you are aware of a minor attempting to access gambling services at our venue, please notify a staff member or security officer immediately.

Protecting young people from the potential harms of gambling is a responsibility we share with our guests, and we appreciate your cooperation in upholding this important standard.

Recognising Signs of Problem Gambling

Problem gambling can affect anyone, regardless of age, background, or experience. It often develops gradually and may not be immediately obvious — even to the person experiencing it. Recognising the warning signs early is a crucial first step toward seeking help and making positive changes.

Common Warning Signs in Yourself

  • Spending more money or time gambling than you originally intended or can afford.
  • Feeling anxious, irritable, or restless when you are not gambling or when you try to stop.
  • Chasing losses — continuing to gamble in an attempt to win back money you have lost.
  • Lying to family members, friends, or colleagues about how much time or money you spend gambling.
  • Neglecting work, family, social, or personal responsibilities because of gambling.
  • Borrowing money, selling possessions, or engaging in dishonest behaviour to fund gambling.
  • Using gambling as a way to cope with stress, depression, anxiety, loneliness, or other emotional difficulties.
  • Feeling unable to stop gambling, even when you genuinely want to.
  • Experiencing persistent thoughts about gambling throughout your daily life.
  • Feeling guilt, shame, or regret after gambling sessions.

Signs You May Notice in Someone You Care About

  • Sudden changes in mood, behaviour, or temperament that seem linked to gambling outcomes.
  • Unexplained financial difficulties, missing money, or requests to borrow funds.
  • Withdrawal from friends, family, and previously enjoyed activities.
  • Becoming secretive or defensive about how they spend their time or money.
  • Declining performance at work or school.
  • Appearing preoccupied, distracted, or anxious without clear explanation.

If any of these signs feel familiar — whether for yourself or someone you love — please know that reaching out for help is a sign of strength, not weakness. Support is available, and recovery is absolutely possible.

Self-Exclusion and Personal Limit Tools

We offer a range of practical tools designed to help you maintain control over your gambling activity. These tools are available to all guests and can be accessed discreetly and without judgment. Taking proactive steps to manage your gambling is something we fully support and encourage.

Self-Exclusion Programme

If you feel that you need a break from gambling — whether for a short period or indefinitely — our self-exclusion programme allows you to voluntarily restrict your access to gambling facilities at . Once enrolled, you will be prohibited from gambling at our venue for the duration of your chosen exclusion period.

  • Self-exclusion can be requested at any time by speaking confidentially with a member of our responsible gambling team.
  • Exclusion periods range from a minimum of 30 days to permanent exclusion, depending on your needs.
  • During your exclusion period, we will make every reasonable effort to prevent you from accessing gambling areas within our premises.
  • Re-entry after a voluntary exclusion period requires a formal reinstatement request and a cooling-off review period.

Ontario's Self-Exclusion Programme — GameSense and BCLC

In addition to our in-house self-exclusion options, Ontario residents can enrol in the province-wide self-exclusion programme administered by iGaming Ontario and the Alcohol and Gaming Commission of Ontario (AGCO). This programme allows individuals to exclude themselves from all regulated gambling venues and platforms across the province.

Additional Personal Control Tools

  • Deposit and spending limits: Set daily, weekly, or monthly limits on how much you spend on gambling.
  • Time limits and reminders: Use timers and scheduled reminders to help keep gambling sessions within healthy boundaries.
  • Reality checks: Request regular notifications that remind you how long you have been gambling and how much you have spent.
  • Cooling-off periods: Take a temporary break from gambling without committing to a full self-exclusion.
  • Account suspension: Temporarily close or suspend your account if you need time away from gambling.

To activate any of these tools or to learn more about your options, please speak with a member of our team in person or contact us directly. We are here to help, and every conversation will be handled with the utmost discretion and compassion.

Helplines and Support Resources

If you or someone you know is struggling with gambling, please do not hesitate to reach out to one of the following organisations. All of the services listed below are confidential, non-judgmental, and available to anyone who needs support. Many offer free counselling, crisis intervention, and long-term recovery guidance.

Canada — National and Provincial Resources

  • ConnexOntario — Problem Gambling Helpline (Ontario)
    Phone: 1-888-668-1600
    Available 24 hours a day, 7 days a week. Provides referrals to local mental health, addictions, and problem gambling services across Ontario.
  • Gambling, Gaming & Technology Use — CAMH (Centre for Addiction and Mental Health)
    Website: www.camh.ca
    CAMH is Canada's leading mental health and addiction hospital. They offer clinical services, research, and community support for individuals affected by problem gambling.
  • Responsible Gambling Council (RGC)
    Website: www.responsiblegambling.org
    A Canadian non-profit organisation dedicated to problem gambling prevention through research, education, and public awareness.
  • GameSense — Ontario
    Website: www.gamesense.com
    Offers information, self-assessment tools, and support strategies to help people make informed decisions about gambling.
  • iGaming Ontario — Responsible Gambling
    Website: igamingontario.ca
    Provides information about responsible gambling standards for online gaming in Ontario and links to self-exclusion resources.

International Support Organisations

  • GamCare (United Kingdom)
    Phone: 0808 802 0133 (UK Freephone)
    Website: www.gamcare.org.uk
    GamCare is the UK's leading provider of information, advice, and support for anyone affected by problem gambling. Their National Gambling Helpline operates 24 hours a day, 7 days a week. Live chat support is also available.
  • BeGambleAware (United Kingdom)
    Phone: 0808 802 0133
    Website: www.begambleaware.org
    BeGambleAware provides free and confidential information, support, and treatment for people with gambling problems and their families. Their helpline is available around the clock.
  • National Council on Problem Gambling — NCPG (United States)
    National Problem Gambling Helpline: 1-800-522-4700
    Text: Text "HELPLINE" to 233459
    Chat: Available at www.ncpgambling.org
    The NCPG helpline is available 24 hours a day, 7 days a week, and serves individuals and families affected by problem gambling across the United States. The NCPG also maintains a directory of state-level resources and treatment providers.
  • Gamblers Anonymous (International)
    Website: www.gamblersanonymous.org
    A fellowship of men and women who share their experience, strength, and hope with each other in order to solve their common problem and help others recover from gambling disorder. Meetings are available in many countries worldwide.
  • Gam-Anon (Support for Families and Friends)
    Website: www.gam-anon.org
    Gam-Anon offers support specifically for the family members, friends, and loved ones of people struggling with problem gambling. Their peer support groups are available internationally.
  • Gordon Moody Association (United Kingdom)
    Website: www.gordonmoody.org.uk
    Provides specialist residential treatment, online therapy, and retreat programmes for individuals with severe gambling disorders.

If you are in immediate distress or crisis, please contact your local emergency services or a mental health crisis line right away. Your wellbeing is the most important thing, and you deserve care and support.

Our Responsible Gambling Pledge to You

is proud to stand as a casino-hotel that places the health, dignity, and wellbeing of its guests above all else. We pledge to continue improving our responsible gambling initiatives, to listen to the needs of our community, and to ensure that every person who chooses to spend time with us can do so safely and joyfully.

If you ever have questions, concerns, or need confidential assistance regarding responsible gambling, please do not hesitate to speak with any member of our team. We are here for you — always.

This policy is maintained by , , and is reviewed regularly to ensure it reflects the most current standards and best practices in responsible gambling.