Cookie Policy
Last Updated: June 2025
This Cookie Policy explains how , a company registered and operating at , uses cookies and similar tracking technologies on its website. This policy applies to all visitors and users of the website and its associated online services.
If you have any questions about how we use cookies, you may contact us at privacy@rivercrestatelier.com.
1. Who We Are
The operator of this website is , located at . We are committed to protecting the privacy and personal data of our website visitors in compliance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.
For privacy-related inquiries, including matters relating to cookies, please contact our Privacy Team at: privacy@rivercrestatelier.com.
2. What Are Cookies?
Cookies are small text files that are placed on your device (computer, smartphone, tablet, or other internet-enabled device) when you visit a website. They are widely used by website operators to make websites work, or work more efficiently, as well as to provide reporting information and enable personalised experiences.
Cookies are set by the website you are visiting (known as "first-party cookies") or by third-party organisations whose services are integrated into the website (known as "third-party cookies"). Cookies can be "session cookies," which are deleted when you close your browser, or "persistent cookies," which remain on your device for a set period of time or until you delete them.
In addition to cookies, we may also use similar technologies such as:
- Web beacons (pixel tags): Tiny invisible images embedded in web pages or emails used to track user behaviour and measure the effectiveness of marketing campaigns.
- Local storage objects: Data stored locally on your browser beyond standard cookies.
- Fingerprinting technologies: Methods of identifying a device based on its unique configuration and settings.
- SDKs (Software Development Kits): Code libraries used in mobile applications to collect information about usage.
Throughout this Cookie Policy, the term "cookies" refers collectively to all such technologies unless otherwise specified.
3. Why Do We Use Cookies?
uses cookies for a variety of purposes, including:
- Ensuring the proper functioning and security of our website;
- Remembering your preferences and settings to provide a better experience;
- Analysing how visitors use our website so we can improve our content and services;
- Delivering relevant advertising and marketing communications to you;
- Enabling social media and third-party integrations;
- Supporting our customer loyalty programmes and booking services;
- Meeting our legal and regulatory obligations.
4. Types of Cookies We Use
We categorise the cookies used on our website as follows:
4.1 Strictly Necessary (Essential) Cookies
These cookies are required for the website to function properly. Without them, services you have requested — such as logging into your account, completing a reservation, or processing a payment — cannot be provided. Because these cookies are essential to the operation of our website, they cannot be disabled through our cookie management tool. You may, however, set your browser to block or alert you about these cookies, but doing so will affect the functionality of the site.
| Cookie Name | Provider | Purpose | Type | Duration |
|---|---|---|---|---|
| __cf_bm | Cloudflare | Used by Cloudflare to distinguish between humans and bots, protecting the website from malicious traffic and automated abuse. | First-party (set by Cloudflare) | 30 minutes |
| cf_clearance | Cloudflare | Stores the result of a Cloudflare challenge to prevent repeated security challenges during a session. | First-party (set by Cloudflare) | 1 year |
| __cflb | Cloudflare | Used by Cloudflare for load balancing to ensure optimal server performance and availability. | First-party (set by Cloudflare) | Session |
| PHPSESSID / session_id | Maintains your session state across pages during your visit (e.g., keeping you logged in, retaining booking details). | First-party | Session | |
| csrf_token | Security token used to prevent Cross-Site Request Forgery (CSRF) attacks during form submissions. | First-party | Session | |
| cookie_consent | Records your cookie consent preferences so we do not ask for your consent on every visit. | First-party | 12 months |
4.2 Performance and Analytics Cookies
These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously or pseudonymously. This data allows us to improve our website's structure, content, and booking processes. These cookies do not directly identify you. Your consent is required for us to place these cookies on your device.
| Cookie Name | Provider | Purpose | Type | Duration |
|---|---|---|---|---|
| _ga | Google Analytics (Google LLC) | Registers a unique identifier used to generate statistical data on how visitors use the website. | Third-party | 2 years |
| _ga_[ID] | Google Analytics (Google LLC) | Used by Google Analytics 4 to persist session state and count page views and sessions. | Third-party | 2 years |
| _gid | Google Analytics (Google LLC) | Registers a unique identifier used to generate statistical data on how visitors use the website. Resets daily. | Third-party | 24 hours |
| _gat / _gat_gtag_[ID] | Google Analytics (Google LLC) | Used to throttle the request rate to Google Analytics servers, limiting data collection on high-traffic sites. | Third-party | 1 minute |
| _gac_[ID] | Google Ads / Google Analytics | Contains information about the advertising campaign that referred the user, linking ad clicks to website sessions. | Third-party | 90 days |
| _hjSessionUser_[ID] | Hotjar Ltd | Assigns a unique identifier to each website visitor to track sessions and behaviour patterns across visits. | Third-party | 1 year |
| _hjSession_[ID] | Hotjar Ltd | Contains current session data, including page views and interactions, to provide heatmap and session recording analysis. | Third-party | 30 minutes |
4.3 Functional Cookies
These cookies enable enhanced functionality and personalisation, such as remembering your language preference, currency selection, or previously viewed room types. They may be set by us or by third-party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.
| Cookie Name | Provider | Purpose | Type | Duration |
|---|---|---|---|---|
| lang_pref | Stores your selected language preference so it is remembered on future visits. | First-party | 1 year | |
| currency_pref | Stores your selected currency preference for displaying pricing in your preferred currency. | First-party | 1 year | |
| recently_viewed | Tracks recently viewed rooms and packages to allow you to quickly return to items of interest. | First-party | 30 days |
4.4 Marketing and Advertising Cookies
These cookies are used to track your browsing habits and activity across websites in order to deliver advertisements that are more relevant and engaging to you. They are typically set by advertising networks with the website operator's permission. These cookies may also be used to limit the number of times you see an advertisement and to measure the effectiveness of advertising campaigns. Your consent is required before we place marketing cookies on your device.
| Cookie Name | Provider | Purpose | Type | Duration |
|---|---|---|---|---|
| _fbp | Meta Platforms, Inc. (Facebook Pixel) | Used by Facebook/Meta to deliver, measure, and improve the relevance of advertisements across the Meta advertising network. | Third-party | 90 days |
| _fbc | Meta Platforms, Inc. (Facebook Pixel) | Stores the last click attribution data from a Facebook advertisement clicked by the user. | Third-party | 90 days |
| fr | Meta Platforms, Inc. | Used by Facebook to deliver and measure advertising, and to provide cross-device tracking for registered Facebook users. | Third-party | 90 days |
| _gcl_au | Google Ads (Google LLC) | Used by Google AdSense to track the efficiency of advertising campaigns across websites using Google services. | Third-party | 90 days |
| IDE | Google DoubleClick (Google LLC) | Used by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads to measure campaign effectiveness. | Third-party | 13 months |
| NID / DSID | Google LLC | Registers a unique identifier to remember your preferences and personalise advertisements across Google services. | Third-party | 6 months |
| _uetsid / _uetvid | Microsoft Advertising (Bing Ads) | Used by Microsoft Bing Ads to track visitors who interact with Bing search ads, enabling conversion tracking and remarketing. | Third-party | 1 day / 1 year |
| _tt_enable_cookie / _ttp | TikTok Inc. | Used by TikTok's tracking pixel to measure the effectiveness of advertising campaigns on TikTok and to serve personalised ads. | Third-party | 13 months |
| li_fat_id / bcookie | LinkedIn Corporation | Used by LinkedIn Insight Tag to track conversions, enable retargeting, and provide analytics for LinkedIn advertising campaigns. | Third-party | 90 days / 2 years |
4.5 Social Media Cookies
Our website includes social media features, such as share buttons and embedded content from platforms including Facebook, Instagram, Twitter/X, and YouTube. These features may set cookies through their scripts and integrations. Social media cookies may track your activity across websites and platforms. We recommend reviewing the privacy and cookie policies of each social media platform for more information.
5. Third-Party Cookies and Services
Some cookies placed on our website are set by trusted third-party partners and service providers. These third parties may use cookies, web beacons, and similar technologies to collect information about your use of our website and other websites. We do not have direct control over the cookies placed by third parties. Please refer to each provider's privacy and cookie policy for full details:
- Cloudflare, Inc. — Security and performance services: Cloudflare Privacy Policy
- Google LLC (Google Analytics, Google Ads, DoubleClick) — Analytics and advertising: Google Privacy Policy
- Meta Platforms, Inc. (Facebook, Instagram) — Social media and advertising pixels: Meta Privacy Policy
- Microsoft Corporation (Bing Ads) — Search advertising: Microsoft Privacy Statement
- TikTok Inc. — Social media advertising: TikTok Privacy Policy
- LinkedIn Corporation — Professional network advertising: LinkedIn Privacy Policy
- Hotjar Ltd — Behaviour analytics: Hotjar Privacy Policy
6. Your Consent
When you first visit the website, you will be presented with a cookie consent banner that allows you to accept or decline non-essential cookies. Specifically:
- Strictly necessary cookies are placed automatically as they are essential to the functioning of the website and do not require your consent.
- Analytics, functional, and marketing cookies will only be placed on your device if you provide your explicit consent through our cookie consent tool.
Your consent is voluntary. You may withdraw your consent at any time by clicking the "Cookie Settings" link available in the footer of our website, or by contacting us at privacy@rivercrestatelier.com. Please note that withdrawing your consent will not affect the lawfulness of any cookie use that occurred before your withdrawal.
Your consent preferences are stored in a first-party cookie on your device. If you clear your browser cookies, you may be asked for your consent again on your next visit.
7. How to Manage and Control Cookies
You have several options for managing cookies:
7.1 Our Cookie Consent Tool
You can manage your cookie preferences at any time using our cookie consent banner or the "Cookie Settings" link in the footer of our website. You can enable or disable cookies by category (except for strictly necessary cookies).
7.2 Browser Settings
Most web browsers allow you to control cookies through their settings. You can typically:
- View and delete cookies already stored on your device;
- Block all cookies from being set;
- Block third-party cookies specifically;
- Allow cookies only from sites you visit directly.
Please be aware that restricting cookies through your browser settings may affect the functionality of our website and your user experience. For more information on how to manage cookies in your browser, please visit:
7.3 Opt-Out Tools Provided by Third Parties
Some of our third-party partners offer their own opt-out mechanisms:
- Google Analytics: You may opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
- Google Ads: Manage your Google ad personalisation settings at Google Ad Settings.
- Meta/Facebook: Manage ad preferences through your Facebook Ad Preferences page.
- Digital Advertising Alliance of Canada (DAAC): Opt out of interest-based advertising through the DAAC opt-out tool.
- Network Advertising Initiative (NAI): Use the NAI opt-out tool for participating advertising networks.
8. Cookies and Gambling Regulations
As part of our operations as a hotel-casino, is subject to applicable gaming and gambling regulations in Ontario, Canada, including requirements imposed by the Alcohol and Gaming Commission of Ontario (AGCO). In accordance with these requirements:
- We do not use tracking or marketing cookies to target individuals who have self-excluded from gambling or gaming activities.
- We may use cookies to support responsible gambling tools and to identify users who have registered preferences relating to responsible gaming.
- Marketing cookies used to promote casino services will only be deployed with your explicit consent and in compliance with applicable Canadian advertising standards.
- We do not use cookie-based profiling to identify or target vulnerable individuals with gambling-related advertising.
9. International Data Transfers
Some of the third-party service providers whose cookies operate on our website may be located outside of Canada, including in the United States and other jurisdictions. When your data is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place to protect your personal information in accordance with Canadian privacy law, including PIPEDA.
By accepting non-essential cookies, you acknowledge that your information may be transferred to and processed in countries outside of Canada. For further information about international data transfers, please refer to our Privacy Policy.
10. Children's Privacy
Our website and its cookie-based services are not directed at children under the age of 18. We do not knowingly use cookies to collect personal information from individuals under 18 years of age. If you believe that we have inadvertently collected data from a child, please contact us immediately at privacy@rivercrestatelier.com.
11. Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in our use of cookies, legal requirements, or operational practices. When we make material changes to this policy, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you via a notice on our website or through our cookie consent tool.
We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies. Continued use of our website following the posting of changes constitutes your acknowledgment of the updated policy.
12. Privacy Policy
This Cookie Policy is intended to be read alongside our full Privacy Policy, which provides detailed information about how collects, uses, stores, and shares personal information across all of our services. Our Privacy Policy also describes your rights as a data subject under applicable Canadian privacy legislation.
13. Contact Us
If you have any questions, concerns, or requests relating to this Cookie Policy or our use of cookies and tracking technologies, please contact us using the details below:
- Legal Entity:
- Mailing Address:
- Privacy Email: privacy@rivercrestatelier.com
We will endeavour to respond to all inquiries within a reasonable timeframe and in accordance with our obligations under applicable Canadian privacy law.